Privacy Policy

Tremendous Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information through our website, services, and communications. This policy applies to all clients, caregivers, business partners, and visitors who interact with Tremendous Care.

​1. What Personal Information We Collect

We collect personal information that you provide directly to us, through our website, over the phone, in person, or via written communication. The types of personal information we may collect include:

• Full name
• Phone number
• Email address
• Home or mailing address
• Emergency contact details
• Health-related information necessary for care planning (e.g., diagnoses, medications, mobility status)
• Payment and billing information
• Communication preferences
• Other data voluntarily submitted through forms or communications

​2. How We Use Personal Information

We use your personal information for the following purposes:

• To provide home care services, including matching clients with caregivers
• To contact you regarding scheduling, service updates, and care coordination
• To send appointment confirmations and SMS reminders
• To communicate important updates regarding care, safety, or service adjustments
• To collect feedback and improve service quality
• To comply with legal obligations or respond to lawful requests

For administrative, billing, and customer support purposes

​3. Who We Share Personal Information With

We do not sell or rent your personal information to third parties. Your information may only be shared with:

• Authorized employees and caregivers of Tremendous Care who require access to deliver services
• Third-party service providers that help us operate our business (e.g., scheduling software, secure SMS platforms, billing processors)
• Legal or regulatory authorities, if required by law or in response to valid legal process
• Insurance companies or care coordinators involved in your care (with your consent)

​4. SMS Consent and Communication Policy

When you provide your phone number, you consent to receive text messages (SMS) from Tremendous Care related to your care, including appointment reminders, caregiver introductions, service alerts, and requests for feedback.

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of receiving text messages at any time by replying “STOP” to any message. Standard message and data rates may apply.

​5. Cookies and Website Tracking

Our website may use cookies and analytics tools (e.g., Google Analytics) to gather non-identifiable information about how users interact with our site. This helps us improve performance, functionality, and user experience. You may control cookie preferences through your browser settings.

​6. Data Security

We take appropriate administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While we use secure platforms and follow industry best practices, no method of transmission over the internet or electronic storage is entirely secure.

​7. Retention of Data

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymized.

​8. Your Rights and Choices

You have the right to:

• Access or correct the personal information we hold about you
• Withdraw your consent for communications at any time
• Request deletion of your personal information, where applicable
• Request clarification on how your data is used

To exercise these rights, please contact us at the information listed below.

​9. Third-Party Links

Our website may include links to external sites or services that are not operated by Tremendous Care. We are not responsible for the privacy practices or content of such third-party websites.

​10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. We encourage you to review this page periodically. Any changes will be posted with an updated effective date.

​11. Accessibility and Placement of This Policy

To comply with carrier and legal requirements:

• This Privacy Policy is available on our website at all times.
• It is linked in the footer of every page.
• It is prominently linked on all web forms that collect personal data or SMS consent.

​12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Tremendous Care
555 Anton Blvd Costa Mesa, CA 92626
(949)873-2367
info@tremendouscareca.com
www.tremendouscareca.com